Shipping Policy
We want every SparkPen to arrive safely and on time. Every order is carefully processed and shipped with tracking where available — here's exactly what to expect.
Processed in 1–2 Days
Most orders leave our facility within one to two business days of payment.
Tracking Included
You'll get a confirmation email with tracking (where available) as soon as your order ships.
Duties Covered
All customs duties & taxes are included — no surprise fees at your door.
Estimated delivery times
Delivery varies by destination, carrier, customs and seasonal volume. These are typical ranges, not guaranteed dates.
Processing time (1–2 business days) is additional to the transit times above. Holidays, launches and peak periods may extend processing slightly.
How your order ships
From checkout to your doorstep, here's the journey.
Order confirmed
Once your payment is confirmed, your order enters our processing queue right away.
Packed & dispatched
Within 1–2 business days your SparkPen is carefully packed and handed to the carrier.
Tracking sent
You receive a shipping confirmation email with tracking (where available). It can take a few days to start updating.
Delivered
Your order arrives within the estimated window — duties and taxes already covered.
Shipping & fees
Clear and upfront — no hidden costs.
Shipping costs
Shipping is calculated at checkout based on your order and destination. If your order qualifies for free shipping, it's shown clearly before you pay.
Duties & taxes
All import duties and taxes are included in your order. You won't be asked to pay anything extra when your parcel is delivered.
Good to know
A couple of things that help your order arrive smoothly.
Correct shipping address
Please double-check your address before ordering. If you entered the wrong one, email hello@zorvixlab.com as soon as possible. We'll do our best to help, but we can't guarantee changes once an order is processed or shipped.
Delays or lost parcels
Customs, weather, carrier issues, holidays or peak volume can occasionally cause delays. If your order hasn't arrived after the estimated window, email hello@zorvixlab.com with your order number and we'll help track it down.
Questions about your delivery?
Our support team is made up of real people who love helping families create. We're happy to help with anything shipping-related.
Email our support teamhello@zorvixlab.com · We reply within 24 hours, 7 days a week