Refund policy
Refund Policy
At Zorvix Lab, we want you to feel confident when shopping with us.
If you are not fully satisfied with your purchase, please review our refund and return policy below.
Return Window
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be:
• Unused or in the same condition that you received it
• In its original packaging when possible
• Accompanied by proof of purchase or order confirmation
How to Request a Return
To start a return request, please contact us at:
Please include:
• Your order number
• The email address used at checkout
• A brief explanation of the reason for your return
• Photos or videos if the item is damaged, defective, or incorrect
Once your request is reviewed, we will provide further instructions.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include clear photos or videos of the issue so we can review your case and offer a suitable solution.
Depending on the situation, we may offer a replacement, refund, or other appropriate resolution.
Non-Returnable Items
For hygiene, safety, and quality reasons, certain items may not be eligible for return if they have been used, damaged after delivery, or are missing original components.
Items returned without prior approval may not be accepted.
Return Shipping
Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
Original shipping fees, if any, may not be refundable.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to help. However, once an order has been processed or shipped, it may no longer be possible to cancel it.
Exchanges
If you would like to exchange an item, please contact us at:
We will review your request and provide further instructions if an exchange is available.
Contact Us
For any refund, return, or order-related questions, please contact us at:
Zorvix Lab
Creative STEM Toys for Curious Minds.
Build • Create • Imagine.